The Impact of HRIS (Human Resource Information System) on the Overall Performance of the Banking Industry - A Study in the Framework of Bangladesh

Abstract

This report highlights the significance of human resources within organizations, particularly in the banking industry of Bangladesh. The banking industry is a crucial contributor to the country's economic growth and stability. In the banking industry, there is a growing trend towards increased operational efficiency and improved customer service. To achieve these goals, many banks are adopting human resource information system software to streamline HR activities. This software has the potential to reduce workload and improve organization by providing up-to-date information. The performance of the banking sector as a whole is significantly impacted by software.

Data was reportedly gathered from eight notable Bangladeshi institutions, including Trust Bank Limited, Al-Arafah Islami Bank Limited, Prime Bank Limited, AB Bank Limited, BRAC Bank, Eastern Bank Limited, and First Security Islami Bank Limited, and International Finance Investment and Commerce Bank Limited, to determine how HRIS affects overall performance. During the course of the study, the primary observation was that various software applications were installed and utilized for a period exceeding three years. While the names of the software varied, a majority of users employed Oracle. The salient point is that all banks have provided their employees with training to ensure optimal utilization of the software, with a majority of them receiving on-the-job training. Additionally, they possess sufficient expertise and proficiency in the field of information technology to effectively facilitate the implementation of a Human Resource Information System (HRIS) for their financial institution. The senior management played a significant role in providing the necessary resources, including adequate infrastructure and financial capacity, to support the successful implementation of the software.

The Human Resource Information System is utilized to enhance productivity, facilitate sound decision-making, maintain accurate documentation, streamline the recruitment process, update employee directories, manage time and attendance, and integrate all HR departmental activities. Consequently, the bank employees express contentment as they endeavor to modernize their technological infrastructure.